Cancellations:

There is a 25% Cancellation fee (of total invoice amount) if cancellation occurs BEFORE building the building process begins.

Once the building process begins, deposits are NON-Refundable. Deposits are 50% of total cost of your order. This is to cover labor and material costs associated with an order.

CopperStillCo Return & Refund Policy

At CopperStillCo, every still is hand-built to order using high-quality materials and custom fabrication processes. Because our products are made specifically for each customer, we do not offer standard returns or cancellations once an order has entered production.

Lead Times
Our current average build time is approximately 4 months. Lead times may vary depending on order volume, customization, and material availability.

Custom-Built Products
All CopperStillCo equipment is considered custom fabricated. For this reason:

• We do not accept returns for change of mind, buyer’s remorse, or delays related to production timelines.

• Orders may not be canceled once fabrication has begun.

Refund Requests (Case-by-Case Basis)
We understand that unexpected situations can arise. Refund requests may be considered only on a case-by-case basis.

Customers requesting a refund must:

1. Contact CopperStillCo directly to discuss the situation.

2. Provide the reason for the request.

3. Allow us reasonable time to review the circumstances.

Approval of any refund is not guaranteed and remains solely at the discretion of CopperStillCo.

If a refund is approved:

• Administrative, design, and material costs already incurred may be deducted.

• A restocking or cancellation fee may apply.

Damaged or Defective Items
ALL shipments are Insured.

If your order arrives damaged or defective, please notify us within 5 days of delivery with photos and a description of the issue so we can resolve the problem promptly.

Communication
We strongly encourage customers to contact us with questions before placing an order to ensure expectations regarding build time, specifications, and delivery are fully understood.

CopperStillCo reserves the right to update this policy at any time without prior notice.

Returns:
You MUST use my preferred carrier shipper for all returns. (UPS) You will be required to cover Return shipping and insurance costs, these are non-refundable

You will be notified once your return is received. It'll then go through our inspection process where we make sure it has not been used or damaged. We will again notify you of our approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will deduct our original cost of shipping from the overall amount refunded. (If applicable)

Contact your bank if you have not received your refund but you feel you should have.

By purchasing from either CopperStillCo LLC or BootlegBros LLC you are agreeing to these terms.

Please contact us at copperstillc@icloud.com if you have further problems or questions.